AgentForce Terms of Service
Effective Date: September 8, 2025 • Last Updated: September 8, 2025
Agreement Overview
These Terms of Service ("Agreement") govern your use of the AgentForce platform and services ("Platform"), including our AI agent marketplace, workforce optimization tools, and related enterprise services. By accessing or using the Platform, you agree to be bound by these terms.
Service Description
AgentForce Platform
- AI agent marketplace for workforce optimization
- Skills gap analysis and training recommendation engines
- Hybrid team composition and performance analytics
- Integration with enterprise HR and workforce management systems
Strategic Partnership Services
Through partnerships with RGH Global and Epitome Global, we provide talent profile analysis, agent insights, industry‑specific solutions, and custom AI agent development.
Account Terms
- Enterprise subscriptions with administrator‑managed access controls
- Authorized users only; organizations are responsible for user compliance
Acceptable Use
- Permitted: workforce planning, skills assessment, AI agent deployment for legitimate business
- Prohibited: unauthorized access, reverse engineering, unlawful/discriminatory use, credential sharing
Data and Privacy
Organizations retain ownership of their workforce data. AgentForce may use aggregated, anonymized data to improve services. Data is processed in accordance with the Privacy Policy.
Financial Terms
Subscriptions billed in advance; usage‑based charges may apply for API and processing. Disputes must be raised within 30 days of billing.
Service Levels and Support
Target 99.9% uptime (excluding scheduled maintenance). Incident communications provided; service credits per SLA terms. Enterprise support available with escalation.
Compliance and Security
SOC 2 Type II framework, encryption in transit/at rest, MFA, RBAC, and regular audits.
Limitation of Liability
Platform provided “as is”. We disclaim implied warranties. Liability capped at fees paid in the prior 12 months. Mutual indemnification applies for IP infringement and misuse.
Termination
Either party may terminate with notice. We provide reasonable assistance with data export for 60 days. Certain provisions survive termination.
General Provisions
Governing law and arbitration venue to be specified. We may modify terms with reasonable notice; continued use indicates acceptance. Contact: legal@agentforce.global
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