Compliance
SOC 2 Compliance
AgentForce SOC 2 Type II framework for Security, Availability, Processing Integrity, Confidentiality, and Privacy.
SOC 2 Trust Services Criteria
Security
- Access Controls: multi‑factor authentication and RBAC
- Logical Access: secure provisioning, authentication, authorization
- System Operations: configuration hardening, monitoring, maintenance
- Change Management: controlled processes for system updates
Availability
- 24/7 monitoring of performance and availability
- Capacity management and resource planning
- Regular backups with tested restoration
- Disaster recovery and business continuity plans
Processing Integrity
- Controls for complete, valid, accurate, and authorized processing
- Monitoring of processing integrity and data transfer accuracy
- Automated error detection, reporting, and correction
Confidentiality
- Data classification and handling procedures
- End‑to‑end encryption for data in transit and at rest
- Access restrictions based on business need
- Non‑disclosure obligations for personnel
Privacy (when applicable)
- Transparent collection with appropriate consents
- Usage consistent with disclosed purposes and retention policies
- Data subject rights handling (access, deletion)
Control Environment
Governance & Management
- Security policies and procedures
- Risk assessments and appropriate controls
- Management oversight and compliance monitoring
Human Resources
- Background checks for privileged roles
- Security awareness training
- Onboarding/offboarding and separation of duties
Vendor Management
- Security assessments for third‑party providers
- Contractual security and privacy requirements
- Ongoing monitoring and incident coordination
Audit and Assessment
- Annual SOC 2 Type II audits by independent auditors
- Quarterly control effectiveness assessments
- Regular penetration testing and vulnerability management
Compliance Documentation
- SOC 2 Type II report (under NDA)
- Security questionnaires and certifications
- Control matrices and mappings
Continuous Compliance
- Control performance metrics and dashboards
- Exception management and remediation
- Ongoing training, process optimization, and technology updates
Implementation Timeline
- Pre‑Audit Readiness: Q4 2025
- Type I Audit: Q1 2026
- Type II Audit: Q2 2026
- Annual audits with quarterly assessments thereafter
Contact Information
Compliance Team: compliance@agentforce.global
Security Team: security@agentforce.global
Audit Inquiries: audit@agentforce.global
Legal: legal@agentforce.global
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